Terms and Conditions
Valid from 1.10.2020 until further notice.
Order and Delivery Terms
The e-commerce order is paid in connection with the order. In our online store, we use Paypal, Braintree and Klarna payment method solutions that forward your payment to us. You can pay for your order with the payment method options available in the online store, such as online banking, card, mobile payment or credit agreement.
When you pay, your contact and order information will be forwarded to the payment solution provider for payment transmission.
Order confirmation and receipt
We will send your order by PostNord to the available EU countries. The order from Soul Mate Company Oy’s online store can be delivered to the following countries*:
- Czech Republic
- Great Britain
*Special conditions: The transport does not apply to the overseas territories under the administration of:
- Faroe Islands
- Canary Islands
- San Marino
The transport territory of the Republic of Serbia does not apply to Kosovo. Italy as a transport area also covers the Vatican.
In the online store, you can choose the delivery option you want from those available in the delivery country. Shipping costs are not included in the price of the product.
Delivery options per shipment
MyPack Collect: The shipment will be delivered to a pick-up point near the recipient. The recipient will be notified when the package can be picked up at the pick-up point. MyPack Collect is not available in the following countries: UK, Ireland, Italy, Portugal, Croatia, Czech Republic, Poland, Hungary, Slovakia, Slovenia
MyPack Home: PostNord will contact you by phone, text message or email to agree on the exact delivery time. Agreed delivery times vary by region from 9 a.m. to 9 p.m. The service includes one distribution company. If the package cannot be delivered to your home address, it can be picked up later at the pick-up location.
Postnord stores packages:
- Pick-up points – 14 days (Nordic countries)
- Parcel machines – 7 days (Nordic countries)
- Pick-up points elsewhere in Europe – 7 days
One delivery company, if it does not reach the recipient, will be returned to the Postnord terminal, from where the end customer can pick up the order within 14 days. If not picked up within 14 days, the shipment will be returned to Postnord’s warehouse.
Return and exchange
Contact information for the transaction service:
- Email (notifications): support (at) soulmate.company
- Letter address: Soul Mate Company Oy, Lounaisväylä 8A, 00200 Helsinki, Finland
- Return address: Postnord, Osumakuja 1-3, 01530 Vantaa, Finland