Valid from 1.10.2020 until further notice.
The e-commerce order is paid in connection with the order. In our online store, we use Paypal, Braintree and Klarna payment method solutions that forward your payment to us. You can pay for your order with the payment method options available in the online store, such as online banking, card, mobile payment or credit agreement.
When you pay, your contact and order information will be forwarded to the payment solution provider for payment transmission.
We will send your order by PostNord to the available EU countries. The order from Soul Mate Company Oy’s online store can be delivered to the following countries*:
*Special conditions: The transport does not apply to the overseas territories under the administration of:
The transport territory of the Republic of Serbia does not apply to Kosovo. Italy as a transport area also covers the Vatican.
In the online store, you can choose the delivery option you want from those available in the delivery country. Shipping costs are not included in the price of the product.
MyPack Collect: The shipment will be delivered to a pick-up point near the recipient. The recipient will be notified when the package can be picked up at the pick-up point. MyPack Collect is not available in the following countries: UK, Ireland, Italy, Portugal, Croatia, Czech Republic, Poland, Hungary, Slovakia, Slovenia
MyPack Home: PostNord will contact you by phone, text message or email to agree on the exact delivery time. Agreed delivery times vary by region from 9 a.m. to 9 p.m. The service includes one distribution company. If the package cannot be delivered to your home address, it can be picked up later at the pick-up location.
Postnord stores packages:
One delivery company, if it does not reach the recipient, will be returned to the Postnord terminal, from where the end customer can pick up the order within 14 days. If not picked up within 14 days, the shipment will be returned to Postnord’s warehouse.
Contact information for the transaction service: